Location | Our room was way the the hall. Down a flight of stairs. And the room had spots where the baseboard was missing. Carpet was old. There is no counter space around the bathroom sink

Great experience and the Williamsburg Lodge is very convenient to the historic sites. The fireplace in our room was great and loved that the staff brought wood and started it for us. Nice touch!

In the center of willimsburg | foul smell in room parking charges were not mentioned upfront-- asked to park in garage-- then at the time of checkout, mentioned 30$ per night charge is added

The Lodge is our family's favorite place to stay when in Williamsburg. Colonial houses are awesome, too but the Lodge is the grand dame with all the amenities. She's a timeless classic-- beautifully appointed, spacious rooms that are spotlessly clean and bright. Comfortable beds. Great on-site restaurants, gorgeous, comfortable public spaces to chill out in and a truly wonderful staff! The location is PERFECT-- smack dab in the center of Colonial Williamsburg, a quick walk to Merchant Square and William & Mary. Park your car upon arrival then no need to drive again while visiting. This is a very special property that we return to every chance we get!

I've stayed here several times in the past and was eager to return again this year. My stay was OK, but t could have been much better. When I booked three months before my stay, I was offered a room in the main building. Since I had never stayed in the main building previously, I accepted that room. When I arrived, I was initially given a room in the South Guesthouse. I mentioned that my original reservation was for a room in the main building. It took a while, but eventually I was given a room in the main building. (It's nice to be able to get to the breakfast restaurant without having to go outside in winter.) I had three complaints about the room. As a silver Marriott Bonvoy member, I was entitled to premium internet. The internet was very slow and erratic during my stay. I complained numerous times, both to the tech support number and the front desk. They reset the internet several times, but their was no improvement. (When I stayed in other buildings, I did not have a problem with the internet.) Secondly, my room was very cold. I set the thermostat to 73 degrees, but it was still cold. I complained several times. Eventually I noticed the thermostat in my room was set to 79 degrees. It sure did not feel like 79 degrees, but the room was finally at a comfortable temperature. Thirdly, the hot water in the sink took a very long time to heat up. It was OK for washing my hands and face, but I like to shave with hot water. (The hot water in the shower came on much faster.) On the positive side, the location can't be beat. The staff did their best to be helpful.

It was so spacious | That the pool was so far away

Lovely and historic | Tv issues. Broken ice machine.

The food was mediocre.

I took my mom (and dog) to Colonial Williamsburg for 4 days over Xmas. I chose this property because 1) it is a Marriott Autograph property,; 2) the location; and 3) I could bring my dog. (For $150 extra) I should have read the reviews before choosing this hotel. It doesn’t meet Marriott standards, much less Autograph. One gets the sense that they’ve got a great location, but they’ve let a lot run down. It’s a shame. The room had a broken door latch, broken fridge (they did swap it out with a working one), and scratched, old furniture. There are zero room amenities. No shower cap, laundry bag, etc. The use of a microwave or a robe would have been an extra $25! Service was spotty-some employees were helpful and kind, while others did not hide the fact that they resented working over the holidays. All in all it was a big disappointment, and an awful ROI.

Staying on property @ Williamsburg is wonderful. Between events up and down the Duke of Gloucester St, you can duck into your hotel to warm up (winter time) or grab some food. We stayed here 8 years ago (pre Marriott) in the older southern guesthouse section with wooden walls and floors. Charming. This time we were in Nicholas, one of 2 northern buildings and close to parking. The furniture is a mis-mash of styles. The older colonial pieces were badly scratched (which could easily be re-stained) but other pieces were total out of time and character. "Autograph" should be celebrating its place and heritage. The artwork looked like leftovers from a Marriott done in "agreeable grey." There is no shortage of colonial imagery, maps and reproduction artifacts. So where are they. The great parts: Staff, Cleanliness, bed and linen quality, housekeeping and location. Value: yes...but not with the "Autograph" tag. Will return? Yes... and just hoping for a furniture and art change.