It is centrally located to restaurants and stores in the Old Port and also a short drive to the Maine Mall and area stores. We like having breakfast at the hotel. The valet parking is great. | Nothing

Excellent location, staff was very helpful, especially the valet attendants. Very clean, great restaurant right in the hotel. | Nothing negative to report

My wife and a friend were forced to miss their scheduled spa appointments due to unforeseen travel delays. When they arrived to explain the situation and request a reschedule, they were met with a front desk attendant who was dismissive and entirely unwilling to assist. Despite the circumstances, the spa charged the full amount for both appointments. While I understand cancellation policies, there is a clear distinction between a "no-show" and a client arriving late due to an emergency, seeking a solution. We received zero flexibility and even less empathy. Bottom Line: * Service: The front desk spa admin person lacks the basic interpersonal skills required for a luxury hospitality environment. * Policy: A total lack of grace regarding travel-related issues is short-sighted and unprofessional. We will not be returning, nor do we recommend this establishment.

Location is amazing | Cleanliness was poor. We upgraded the room with hot tub and it was not clean. Side of to hut tub had mold and so many spiders in the room. Vale service was not great.

What a great time we had here. The check-in experience was friendly and easy. Went for happy hour to the armory and saw Adam again who made us some fantastic drinks and the food was great along with the conversation with him. Later thatevening we went to the iron side bar to see the amazing Liz. We love her with her knowledge of bourbons and scotches and tequila. My place to have a great bourbon. Then onto breakfast. The next morning we were cheerfully greeted by Margaret and seated and waited on by john. We had a great breakfast and very attentive service. Would highly recommend this place to anybody. Even out front, we see the same Bellmen whose name is Christian and Mike, they were very professional and courteous. Great shuttle driver as well. See you guys again soon.

Food excellent, bed comfortable, service exceptional

Location and Reputation