I loved having both the resort amenities like the spa, golf, tennis, housekeeping, and restaurants, but also having "home amenities" like washer/dryer and kitchen in the condo. That's my perfect combination of a relaxing stay, especially with a family.

Very disappointing experience. The tub had major wear and tear, and the room was dark and dingy, not worth the price that’s for sure. I paid for an overpriced membership back in August 2025 because my son and daughter were coming to town and I wanted to take them to the restaurant on the river. The view was nice but the food was average at best. In order to go to the restaurant you have to a) have a membership b) know someone with a paid membership or c) be a friend or family member of management. After 6 months I canceled my membership (I was not using it) but I saved the pass book. The membership came with a pass book that was filled with discount certificates. I had a friend in town from 2/26/26 to 2/28/26 and thought we would use the book for lunch, a room (since I was moving out of Kingsmill and no longer had a bed at my place), etc. To my surprise I was told that I could not use it because it was only good for active members. Maybe I’m overlooking the fine print on the certificates but the certificates read “Expires one year from join date. Excludes holidays”. I failed to see the “valid with a current club membership only” line. I guess major discounts and free rooms only apply to upper management guest at Kingsmill!

The rooms/condo are outdated and dirty. Bathrooms are disgusting and many broken household features/appliances. Trash (water bottles) thrown on grounds around condo. Front desk manager, Jennifer, was unpleasant and difficult when messaging about the our complaints etc....4 star resort???REALLY? look elsewhere

A very nice experience and the condo was perfect 👌 the shuttle to and from the event, and the ambiance was fantastic! Great customer service as well

The 2 bedroom condo is perfect for a family of four, had 2 bathrooms and a room just for the kids away from our bed and bathroom so made getting them to sleep and then enjoying the rest of our night a breeze. The buffet breakfast was wonderful and late lunch at The Eagle was great when we first arrived. The walking paths, playgrounds and beautiful sights around the campus made for great outdoor activities in the mornings. My only caution would be that the 4pm check in time felt really late and even calling ahead didn't really help make it earlier. The resort is only ten minutes away from Busch Gardens so our daily drive over and back wasn't bad unless parking was having issues (happened one of our 3 days). Will definitely be back!

So disappointed with our room. It smelled of mold and mildew, the tv’s were not working properly, and the patio door screens weren’t even attached, just resting on some patio furniture. For the price we paid for our celebratory weekend, I would’ve expected a better room experience, certainly one without a horrible mildew smell that gave us headaches.

We stayed at this hotel for a birthday celebration. Rooms were small, outdated, dirty, and for two nights 850.00 was not worth it. Lamps did not have light bulbs, had to call for ice to be delivered, phone was not working, and beware, there is no resort hotel. You stay in quads on the grounds. Some OK size and some you can't walk it in. We got a kingsize bed and it was a small room. 2 nights was long enough. Bathrooms were outdated with sink and no vanity. Positive note, staff was friendly. Pet rooms add 75.00 a night for the pet. Not what I thought and should have researched more.

The resort is nice but feels tired and old. I was shocked at how plain the rooms were for the amount of $ we paid. It felt lower quality tgan Holiday Inn. You can tell that this used to be a luxury resort back in the day but sadly it isn’t any longer. We had a 2 bedroom condo and it is NOT a condo. It’s a 1 bedroom apartment with a connecting hotel room. The connecting room smelled musty, had a noisy fridge and a door going outside. Which is not how it was advertised. The service wasn’t too bad but I expected better. We really liked the marina and the gym, but the rest was lacking.

Overall we enjoyed our stay. I wish we had the time to partake in more of the amenities. Next time we will try the spa and pool. Love the location. Minutes from Busch Gardens. The room was decent. No microwave. You have to get a condo for that. The beds were comfortable. We did have an issue with our first room's fridge not working, but we were quickly accommodated and given a new room and free breakfast vouchers. Both rooms had a balcony with a beautiful view. At breakfast our waitress Alexia was amazing. She was quick and attentive and always smiling. She had a glow about her. Definitely the nicest way to start our day. The kitchen staff was also really helpful and friendly. Side note. PLEASE get the nice lady who makes the omelets a new set of pans! The pans are very bent and uneven. I watched it slide off the burner and almost burn her several times. She still had a positive demeanor though but I felt so bad for her, trying to work like that. The food she made was amazing regardless. Id stay again, even if just for the staff. They are the 5th star in this review. Thank you.

Booked a two bedroom suite with this hotel for what was supposed to be an upscale thanksgiving celebration and wish I’d just gone somewhere else. First the room was nearly $800 for one night. I can tell that this place was the place to be ….20 years ago. Though spacious, the rooms are terribly outdated. The sink was cracked, old toilets, visibly patched tile and scratched kitchen cabinets. To top it off breakfast is not included and starts at about $23 per person. At this price point I expected so much more from this hotel. Especially considering the competition and pricing of nearby hotels where $800 would’ve paid for two rooms for 2-3 nights.