The entire hotel was very clean and the location is perfect. | It's a bit dated and could use some upgrades, but it's amazing for the value.

We stayed there because it was right next to the venue where we were going to a concert so it was perfect for that. | The clerk said that they were upgrading my room and the picture of the room that I got online was supposed to have a bathtub and then they put me in a teeny tiny small room with a walk-in shower and I was supposed to have a Mountain View for the upgrade and I had a city view. All underneath the edge of the base of the bed was thick dust, and dirt.

E erything. Bar tender was amazing. | Nothing

The location was in a decent walkable area of downtown. The rustic vibe was fairly decent for the majority of the experience. The bed was fairly comfortable to sleep in. | The check in process was atrocious. I arrived near 1 am to be told I don't have a reservation and that the details were not forwarded to the hotel from booking.com. I was then told I would given a worse room, at a higher price. My card is then charged not once, but twice. After this I ask why this happened when I have already had communication in the 48 hours prior regarding the trip and check in. At this point, an "ah-ha" moment and I am on a different list and my reservation is discovered. A simple $118 charge turns into over $400 in charges and refunding. I am still waiting for the 3rd charge to be removed from pending on my bank statement. I was told to check with my bank and dispute the charge. There is nothing they can do. After speaking to 3 different staff members, I still have not received any follow up from management. One of the most unprofessional hotel experiences that I have had.