Water park in the hotel and great gym | Small bathroom

Housekeeping stole my Valentine's Day stuffed animal from my bed on the day before the holiday. I informed the hotel within hours of the theft and filed a lost item report immediately, but of course it was never found. The hotel offered absolutely no compensation for the stolen item. Considering the rooms are $300+ a night, you'd think they'd hire staff who buy their own gifts instead of stealing from guests, or at least make up for the thefts. Despicable.

My wife booked two nights at Arizona Grand as a package deal for her nephew's wedding. About 30 minutes on the I-10 from the hotel we get a phone call that we are being moved to the Sheraton because of a mishap. No explanation, just for one night we are being set up at another hotel. My wife argued that not only did she reserve the room six months prior, but she also confirmed the reservation a week prior. The whole point of staying at the AZ Grand was to be close to family. Now we are being displaced away from family and sent to another hotel. When we asked how early we can get our room the next day to prepare for the wedding we were told as soon as possible. On top of losing our reservation we were not given a reason why we were being displaced such as double booking the room, maintenance issues, water leaks, not even "hey we messed up". By the way, this happened with two other family members who made reservations. So we were placed at the Sheraton Resort and Spa for one evening. It was beautiful, lovely staff and wonderful room, but an inconvenience for a special event. The next morning my wife, politely but firmly, called AZ Grand management and ensured that one of two things happen. Az Grand either ensure we have a room available by no later than 1230pm or they call the Sheraton and extend our departure time to 2pm so that we could prepare for wedding, go straight to the venue, and check in late in the evening. At 1100am they called us stating our room was ready. AZ Grand management made things right by doing two things. First, they put us at the Sheraton Resort and Spa and it was gorgeous (also more expensive). Second, they upgraded our room which was very, very spacious and a great view of their lake. This is the only reason they are getting three stars or I would have given them less. The AZ Grand, for the one day we spent there was very nice. Very clean and staff friendly. It is worth the stay, but if management calls you stating your are being displaced ensure they put you up at the Sheraton.

Lobby is welcoming. Kids loved the waterpark. | Dated rooms that weren’t super clean

Great resort with beautiful golf course and trails you can access by walking. Really nice workout facility and waterpark. Well maintained. | There weren't any tee times to play 9 holes instead of 18