I was at the hotel for a conference--did not stay overnight. I thought the conference facilities were just okay. The location is great, but the hotel itself had some cleanliness/upkeep issues (dirty toilets, water-stained ceiling tiles) and a weird lack of seating in public areas (and insufficient seating in large meeting rooms, such that attendees were sitting on the floor in some cases).

Love the place | Expensive food

Always a great stay. Room is clean and Blbed is comfortable and has 2 regular size pillows (hard to find at hotels) which are so much easier on the neck. Staff is friendly and helpful. 24 hour store in the lobby is great for the forgotten item, a meal or bakery treat or beverage.

The location is super convenient to everything downtown. The valet is understaffed, so that’s why I gave four stars instead of five, other than that everything was perfect. The folks who work the valet weren’t unprofessional at all, just understaffed, so it took a while for things to get going a few times that we needed to get our car. Mahda (sp?), Christina, and all the front desk staff were sweethearts. The folks who work in the marketplace were super sweet to talk to every time we went by. The folks working at Red Roost were lovely, very fun to talk to as well. The food at Red Roost was seriously delicious, innovative, high quality, more than one would assume for a hotel restaurant.

It was a clean and comfortable room! Very cozy! | Didn't like front desk did not inform me about additional charges would be charged to my stay. Also could have used a microwave in the room.

Location to event | Room floors were not swept, no complimentary coffee, or breakfast, no microwave in room. Phone in room didn't work so inconvenient to call valet. Website say sky bridge to convention center there is none.

No room service, and getting coffee in the morning was a challenge. Thought I'd go to the second floor but they are not making the coffee right. It was like tea was not coffee. Had to go back to the 24/7 market for coffee. Breakfast was good. Just another line in the morning

Long-time Hyatt guest, first truly disappointing experience. AC wasn't working at check-in—room was 76 degrees. Called front desk at 1:10am, was told someone would come "right up." No one showed for 30 minutes. Called again, waited another 10. Fixed quickly once someone finally arrived, but I lost a full night's sleep and it derailed my next day of travel. This should have been caught before the room was ever assigned. Valet was also slow—25 minutes to retrieve my car on a quiet day. Location is fine, but service and maintenance fell well short of Hyatt standards.